Delivery and Shipment Policy

Introduction

At Sharm Holidays, we are committed to providing clear and transparent information about our delivery and shipment processes. This policy outlines how we deliver our services, documentation, and any physical items related to your bookings with us. Please read this policy carefully to understand our practices regarding delivery timeframes, methods, and responsibilities.

1. Service Delivery

Sharm Holidays primarily provides travel services, including but not limited to tour packages, excursions, accommodation bookings, and transportation arrangements. The delivery of these services follows specific protocols to ensure your travel experience is seamless and enjoyable.

Booking Confirmations: Upon successful booking and payment processing, we will deliver booking confirmations and related documentation electronically to the email address provided during the booking process. Booking confirmations are typically sent within 24 hours of payment confirmation. If you do not receive your booking confirmation within this timeframe, please check your spam or junk folders before contacting our customer service team.

Electronic Vouchers and Tickets: For most services, we provide electronic vouchers, tickets, or reservation confirmations that you can either print or present on your mobile device at the time of service. These documents will be delivered to your registered email address no later than 72 hours before the scheduled service date. For last-minute bookings made within 72 hours of the service date, documents will be delivered as soon as possible after booking confirmation.

Travel Itineraries: Comprehensive travel itineraries for multi-day tours or complex bookings will be delivered electronically within 5 business days of booking confirmation. Itineraries include detailed information about your schedule, accommodations, included services, and important contact information.

Service Modifications: If any changes occur to your booked services (such as schedule adjustments, venue changes, or service enhancements), updated documentation will be delivered electronically as soon as the changes are confirmed, along with a clear explanation of the modifications.

2. Physical Documentation Delivery

While most of our documentation is delivered electronically to reduce environmental impact and ensure prompt delivery, we understand that some customers may require physical documentation for specific purposes.

Standard Mail Delivery: Upon request, we can arrange for physical copies of booking confirmations, itineraries, and other travel documents to be delivered via standard postal services. Please note that:

Requests for physical documentation must be made at least 14 days before your scheduled departure date to allow sufficient time for processing and delivery.

Standard mail delivery timeframes vary depending on your location and local postal services, typically ranging from 3-10 business days for domestic addresses and 7-21 business days for international addresses.

Sharm Holidays is not responsible for delays, loss, or damage of documents during postal transit. We recommend requesting tracked delivery for important documents.

Express Courier Services: For urgent document delivery, we offer express courier services at an additional charge. Express courier delivery is typically completed within 1-3 business days for domestic addresses and 3-5 business days for most international destinations, subject to customs clearance where applicable.

Local Collection: If you are already in Egypt or arriving soon, you may arrange to collect physical documentation from our office in Sharm El Sheikh. Collection must be scheduled in advance, and you will need to present identification matching the booking details.

3. Welcome Packages and Travel Kits

For certain premium packages or extended tours, we provide welcome packages or travel kits containing useful items and information for your trip.

Hotel Delivery: Welcome packages are typically delivered to your accommodation upon check-in or during the welcome meeting with your tour representative. These packages may include printed itineraries, local maps, contact information cards, souvenir items, and other useful materials for your stay.

Pre-Trip Delivery: For select premium packages, we offer pre-trip delivery of travel kits to your home address before departure. These deliveries are arranged via courier services and require a delivery address and contact information to be provided at least 21 days before your departure date. Additional shipping fees may apply based on your location.

Digital Welcome Packages: As an environmentally friendly alternative, we offer digital welcome packages containing all necessary information, maps, and guides in electronic format, delivered to your email address approximately 7 days before your trip begins.

4. Merchandise and Souvenir Delivery

If you purchase merchandise or souvenirs through Sharm Holidays or our affiliated partners during your trip, we offer several delivery options:

In-Person Delivery: Most merchandise purchased during tours or at partner locations can be provided to you immediately at the time of purchase.

Hotel Delivery: For items that require packaging or are purchased through our representatives rather than directly from vendors, we offer complimentary delivery to your accommodation in Sharm El Sheikh, typically within 24 hours of purchase.

International Shipping: For customers wishing to have merchandise shipped to their home address, we arrange international shipping through reliable courier services. Shipping fees are calculated based on the package weight, dimensions, and destination. Please note that:

International shipping typically takes 7-21 business days, depending on the destination country.

The recipient is responsible for any customs duties, import taxes, or fees levied by the destination country.

Tracking information will be provided for all international shipments.

Fragile items are carefully packaged, but Sharm Holidays cannot guarantee against damage during transit. Optional shipping insurance is available for valuable items.

5. Delivery Timeframes and Delays

While we strive to adhere to the delivery timeframes specified in this policy, certain factors may occasionally cause delays, including:

Technical Issues: Temporary system outages or technical difficulties may delay electronic deliveries. Our technical team works diligently to resolve such issues promptly.

Payment Verification: In some cases, additional payment verification may be required before documentation can be issued, potentially causing delays in delivery.

Force Majeure Events: Natural disasters, severe weather conditions, civil unrest, or other events beyond our control may impact delivery timeframes, particularly for physical shipments.

Customs Processing: International shipments may experience delays due to customs inspection or processing in the destination country.

In the event of a significant delay, we will notify you promptly via email or phone and provide an estimated revised delivery timeframe. For urgent matters related to imminent travel, please contact our customer service team directly.

6. Delivery Verification and Issues

Electronic Delivery Verification: Our system automatically records when electronic documents are sent and opened. If you have not received expected electronic documentation, we can verify whether it was successfully delivered or needs to be resent.

Physical Delivery Confirmation: For physical shipments sent via courier services, tracking information will be provided to allow you to monitor the delivery status. For standard mail without tracking, we record the dispatch date but cannot confirm actual delivery.

Missing or Incorrect Deliveries: If you believe any documentation or items have not been delivered as expected, or if the delivered items are incorrect or damaged, please contact our customer service team immediately. We will investigate the issue and arrange for replacement documentation or items as necessary.

Contact Information Updates: It is your responsibility to ensure that the contact information (email address, phone number, and postal address) provided to us is accurate and up-to-date. Delivery issues arising from incorrect contact information are not the responsibility of Sharm Holidays.

7. Special Delivery Requirements

We understand that some customers may have special delivery requirements due to their location, accessibility needs, or other circumstances.

Remote Locations: For deliveries to remote or difficult-to-access locations, additional delivery time and charges may apply. Please inform us of any special location considerations when requesting physical deliveries.

Accessibility Needs: If you require documentation in specific formats due to accessibility needs (such as large print), please inform us at the time of booking, and we will make reasonable efforts to accommodate these requirements.

Confidential Delivery: For customers requiring enhanced privacy or confidentiality in document delivery, we offer password-protected electronic documents and discreet packaging for physical shipments upon request.

8. Delivery Costs

Standard Electronic Delivery: All standard electronic deliveries of booking confirmations, vouchers, tickets, and itineraries are provided free of charge to the email address registered with your booking.

Physical Documentation: Charges for physical documentation delivery vary based on the delivery method and destination:

Standard mail delivery within Egypt: [Insert Cost]

Standard international mail: [Insert Cost Range based on destination]

Express courier services (domestic): [Insert Cost]

Express courier services (international): [Insert Cost Range based on destination]

Welcome Packages and Merchandise Shipping: Costs for shipping welcome packages or merchandise internationally are calculated based on weight, dimensions, and destination. A shipping quote will be provided before processing any shipment requiring additional fees.

9. Contact Information

For any questions, concerns, or special requests regarding our Delivery and Shipment Policy, please contact our customer service team:

Email: info@sharmholidays.net
Phone: +20 11 56666532
Address: Egypt – Sharm El Sheikh, Neama Bay. Mall 19

This Delivery and Shipment Policy was last updated on June 1, 2025.