Refund & Returns Policy

Cancellation and Refund Policy

At Sharm Holidays, we understand that plans can change. We strive to provide flexible booking options while maintaining the quality of our services. This Refund and Returns Policy outlines the terms and conditions regarding cancellations, refunds, and changes to bookings made through our website or directly with our representatives.

Booking Cancellations

Cancellation policies vary depending on the type of service booked, the timing of the cancellation, and the specific terms associated with your reservation. We have established the following general guidelines for cancellations:

For Tour Packages and Excursions:

Cancellations made 30 days or more before the scheduled departure date are eligible for a full refund, minus any non-refundable deposits or fees clearly stated at the time of booking. These non-refundable amounts typically cover administrative costs and reservation fees paid to our partners and suppliers.

Cancellations made between 15-29 days before the scheduled departure date are eligible for a 75% refund of the total amount paid, excluding any non-refundable deposits or fees.

Cancellations made between 7-14 days before the scheduled departure date are eligible for a 50% refund of the total amount paid, excluding any non-refundable deposits or fees.

Cancellations made less than 7 days before the scheduled departure date, or no-shows on the day of departure, are not eligible for a refund unless specified otherwise in your specific booking terms.

For Accommodation Bookings:

Cancellation policies for accommodation bookings may vary depending on the specific hotel, resort, or property. Each accommodation provider maintains their own cancellation policy, which will be clearly communicated to you during the booking process. Generally, most accommodations follow these guidelines:

Cancellations made 30 days or more before the check-in date are typically eligible for a full refund, minus any non-refundable deposits.

Cancellations made between 14-29 days before the check-in date may be subject to a cancellation fee equivalent to one night’s stay or a percentage of the total booking value.

Cancellations made less than 14 days before the check-in date are generally subject to higher cancellation fees, which could amount to the full booking value during peak seasons.

For Transportation Services:

Cancellations for airport transfers, private transportation, or other vehicle services made 48 hours or more before the scheduled service time are eligible for a full refund.

Cancellations made less than 48 hours before the scheduled service time are not eligible for a refund unless specified otherwise in your specific booking terms.

Special Circumstances

We understand that unforeseen circumstances can arise. In cases of serious illness, bereavement, or other exceptional situations, we may offer more flexible cancellation terms at our discretion. Supporting documentation may be required to validate such claims.

In the event of natural disasters, political unrest, or other force majeure events that significantly impact your travel plans or our ability to provide the booked services, we will work with you to reschedule your booking or provide a credit for future use. If rescheduling is not possible, we will process a refund according to the circumstances and our ability to recover costs from suppliers.

Refund Process

All refund requests must be submitted in writing to our customer service team at info@sharmholidays.net. Please include your booking reference number, the reason for cancellation, and any supporting documentation that may be relevant to your request.

Once your refund request has been approved, the refund will be processed using the same payment method used for the original booking. Please note that refunds may take 7-14 business days to appear in your account, depending on your payment provider’s policies.

For payments made via bank transfer, we will require your bank details to process the refund. For payments made in cash at our physical locations, you will need to visit the same location with your booking confirmation and identification to receive your refund.

Booking Modifications

If you need to modify your booking rather than cancel it entirely, please contact our customer service team as soon as possible. Changes to dates, accommodation, or services are subject to availability and may incur additional charges if the new arrangements are more expensive than the original booking.

Modification requests made less than 14 days before the scheduled service date may be treated as a cancellation and new booking, subject to our standard cancellation policies.

Non-Refundable Bookings

Some special promotions, discounted packages, or last-minute deals may be explicitly marked as “non-refundable” at the time of booking. These bookings are not eligible for refunds under any circumstances, except in cases where Sharm Holidays is unable to provide the service as described.

Unused Services

No refunds will be provided for services that remain unused after the commencement of travel, regardless of the reason. This includes situations where travelers choose not to participate in certain activities, miss scheduled departures, or cut their trip short.

Complaints and Service Issues

If you experience any issues with the quality of our services during your trip, please notify our representatives immediately so that we can address the problem promptly. If a satisfactory solution cannot be provided at the time, please submit a detailed complaint in writing within 14 days of the service date.

Complaints will be thoroughly investigated, and appropriate compensation may be offered if we determine that the service provided did not meet our standards. Compensation may take the form of partial refunds, service credits, or complimentary services on future bookings.

Contact Information

For any questions regarding our Refund and Returns Policy, or to submit a cancellation request or complaint, please contact our customer service team:

Email: info@sharmholidays.net
Phone: +20 11 56666532
Address: Egypt – Sharm El Sheikh, Neama Bay. Mall 19

This Refund and Returns Policy was last updated on June 1, 2025.