Privacy Policy

Introduction

At Sharm Holidays, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

By accessing or using our website, making a booking, or providing personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Identification Information: This may include your name, email address, postal address, phone number, date of birth, nationality, passport details, and other similar information necessary for booking travel services and complying with legal requirements.

Payment Information: When you make a booking or purchase, we collect payment information, which may include credit card details, bank account information, or details of other payment methods. Please note that while we collect this information, actual payment processing is typically handled by secure third-party payment processors.

Travel Preferences and Requirements: This includes information about your travel plans, accommodation preferences, dietary requirements, mobility needs, and other special requests or requirements that help us provide appropriate services.

Communication Records: We maintain records of your communications with us, including customer service inquiries, complaints, feedback, and other correspondence.

Automatically Collected Information: When you visit our website, we automatically collect certain information about your device and browsing actions. This may include your IP address, browser type, operating system, referring website, pages viewed, time spent on pages, and other browsing data. We use cookies and similar technologies to collect this information.

Information from Third Parties: In some cases, we may receive information about you from third parties, such as business partners, service providers, and other sources. This might include information from social media platforms if you interact with our social media presence.

2. How We Use Your Information

We use the information we collect about you for various purposes, including:

Providing Services: To process and fulfill your bookings, reservations, and other service requests; to communicate with service providers on your behalf; and to provide customer support and respond to your inquiries.

Transaction Processing: To process payments, issue refunds, and maintain financial records related to your bookings and purchases.

Legal and Regulatory Compliance: To comply with legal obligations, including immigration requirements, security protocols, and financial regulations applicable to travel services.

Communication: To communicate with you about your bookings, account, services, promotions, and other information you have requested or that we believe may be of interest to you.

Personalization: To personalize your experience on our website, provide tailored content and offers, and remember your preferences for future visits.

Business Operations: To conduct business analysis, audits, fraud monitoring and prevention, and other internal operations necessary for providing and improving our services.

Marketing and Advertising: With your consent where required by law, to send promotional materials, newsletters, and other marketing communications about our services, special offers, and events.

Research and Development: To analyze usage patterns, conduct research, and develop new features, services, and products to better serve our customers.

3. Information Sharing and Disclosure

We may share your personal information with the following categories of recipients:

Service Providers: We share necessary information with third-party service providers who perform services on our behalf, such as hotels, transportation companies, tour operators, and activity providers, to fulfill your bookings and provide the requested services.

Payment Processors: We share payment information with secure third-party payment processors to complete transactions related to your bookings and purchases.

Business Partners: We may share information with business partners who offer services in conjunction with ours, such as travel insurance providers, car rental companies, or other complementary service providers.

Legal Authorities: We may disclose information when required by law, regulation, or legal process, such as in response to a court order, subpoena, or government request.

Corporate Transactions: In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your information may be transferred as part of the corporate assets.

With Your Consent: We may share your information with other third parties when you have consented to such sharing.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include the nature of our relationship with you, legal obligations, and operational needs.

5. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, which may include:

Access: You have the right to request access to the personal information we hold about you.

Correction: You have the right to request that we correct inaccurate or incomplete personal information about you.

Deletion: You have the right to request that we delete your personal information in certain circumstances.

Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.

Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another controller.

Objection: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.

Withdrawal of Consent: Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the “Contact Information” section below. We will respond to your request within the timeframe required by applicable law.

Please note that we may need to verify your identity before processing your request, and in some cases, we may be unable to fulfill your request due to legal obligations or legitimate business interests.

6. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website, analyze usage patterns, and for other purposes described in this Privacy Policy. Cookies are small text files that are stored on your device when you visit a website.

We use different types of cookies, including:

Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled in our systems.

Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.

Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization, such as remembering your preferences and settings.

Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We may use this information to make our website and the advertising displayed on it more relevant to your interests.

You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, delete cookies, or alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

7. International Data Transfers

Sharm Holidays is based in Egypt, and your information may be processed, stored, and transferred to countries where we operate or engage service providers. These countries may have different data protection laws than your country of residence.

When we transfer your personal information to other countries, we take appropriate safeguards to ensure that your information receives an adequate level of protection, regardless of where it is processed. These safeguards may include data protection agreements, standard contractual clauses approved by relevant authorities, or other legally acceptable mechanisms.

By providing your personal information to us, you consent to the transfer, storage, and processing of your information in countries outside your country of residence, including countries that may not provide the same level of data protection as your home country.

8. Children’s Privacy

Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information as quickly as possible.

If you believe that we might have any information from or about a child under 16, please contact us immediately using the information provided in the “Contact Information” section below.

9. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Sharm Holidays. This Privacy Policy applies only to our website and services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services that you visit or use.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws and regulations. The updated Privacy Policy will be posted on our website with a revised “last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Your continued use of our website or services after we post any modifications to the Privacy Policy constitutes your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: info@sharmholidays.net
Phone: +20 11 56666532
Address: Egypt – Sharm El Sheikh, Neama Bay. Mall 19

We will make every effort to respond to your inquiry promptly and address your concerns appropriately.

This Privacy Policy was last updated on June 1, 2025.